Shipping
1. When to expect the order
All orders are prepared and shipped out from COSRX warehouse located in South Korea. Processing takes 2 to 3 business days. Once your order is shipped, you will be able to see the shipment details on “My Orders” page. The estimated delivery time is 10~35 business days.
Please note circumstances out of our control such as weather conditions, natural disasters, holiday delays, etc. may cause shipping delays and postponements
K-Packet: 20 ~ 35 business days
EMS: 15 ~ 20 business days
DHL: 10 ~ 15 business days
**Estimted time of delivery is based on the worse case scenerio ( it usually takes shorter to reach most countries )
Do note that circumstances out of our control such as weather conditions, natural disasters, holiday delays, etc. may cause shipping delays and postponements.
*Received a defective item or a product you did not order?
If you have received a wrong or defective item, please contact our Customer Support Team as soon as possible. We will investigate on the issue and get back to you with a solution. Please make sure to enter your contact information and photo(s) of the products you received and the parcel box for better and faster assistance.
2. Destination Countries
We are shipping to ALL countries listed below:
K-Packet / EMS
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Australia
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Canada
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Brazil
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China
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France
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German
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Hong Kong
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Indonesia
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Japan
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Malaysia
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New Zealand
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Philippines
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Russia
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Singapore
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Spain
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Taiwan
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Thailand
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England
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USA
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Vietnam
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DHL
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Afghanistan (AF)
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Albania (AL)
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Algeria (DZ)
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American Samoa (AS)
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Andorra (AD)
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Angola (AO)
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Anguilla (AI)
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Antigua (AG)
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Argentina (AR)
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Armenia (AM)
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Aruba (AW)
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Australia (AU)
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Austria (AT)
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Azerbaijan (AZ)
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Bahamas (BS)
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Bahrain (BH)
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Bangladesh (BD)
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Barbados (BB)
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Belarus (BY)
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Belgium (BE)
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Belize (BZ)
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Benin (BJ)
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Bermuda (BM)
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Bhutan (BT)
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Bolivia (BO)
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Bonaire (XB)
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Bosnia & Herzegovina(BA)
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Botswana (BW)
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Brazil (BR)
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Brunei (BN)
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Bulgaria (BG)
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Burkina Faso (BF)
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Burundi (BI)
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Cambodia (KH)
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Cameroon (CM)
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Canada (CA)
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Canary Islands, The (IC)
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Cape Verde (CV)
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Cayman Islands (KY)
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Central African Rep(CF)
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Chad (TD)
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Chile (CL)
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China (CN)
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Colombia (CO)
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Comoros (KM)
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Congo (CG)
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Congo, DPR (CD)
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Cook Islands (CK)
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Costa Rica (CR)
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Cote D Ivoire (CI)
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Croatia (HR)
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Cuba (CU)
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Curacao (XC)
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Cyprus (CY)
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Czech Rep., The (CZ)
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Denmark (DK)
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Djibouti (DJ)
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Dominica (DM)
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Dominican Rep. (DO)
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Ecuador (EC)
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Egypt (EG)
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El Salvador (SV)
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Eritrea (ER)
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Estonia (EE)
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Ethiopia (ET)
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Falkland Islands (FK)
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Faroe Islands (FO)
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Fiji (FJ)
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Finland (FI)
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France (FR)
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French Guyana (GF)
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Gabon (GA)
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Gambia (GM)
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Georgia (GE)
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Germany (DE)
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Ghana (GH)
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Gibraltar (GI)
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Greece (GR)
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Greenland (GL)
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Grenada (GD)
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Guadeloupe (GP)
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Guam (GU)
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Guatemala (GT)
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Guernsey (GG)
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Guinea Rep. (GN)
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Guinea-Bissau (GW)
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Guinea-Equatorial (GQ)
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Guyana (British) (GY)
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Haiti (HT)
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Honduras (HN)
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Hong Kong (HK)
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Hungary (HU)
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Iceland (IS)
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India (IN)
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Indonesia (ID)
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Iran (IR)
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Iraq (IQ)
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Ireland, Rep. Of (IE)
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Israel (IL)
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Italy (IT)
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Jamaica (JM)
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Japan (JP)
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Jersey (JE)
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Jordan (JO)
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Kazakhstan (KZ)
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Kenya (KE)
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Kiribati (KI)
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Korea, D.P.R Of (KP)
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Kosovo (KV)
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Kuwait (KW)
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Kyrgyzstan (KG)
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Laos (LA)
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Latvia (LV)
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Lebanon (LB)
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Lesotho (LS)
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Liberia (LR)
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Libya (LY)
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Liechtenstein (LI)
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Lithuania (LT)
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Luxembourg (LU)
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Macau (MO)
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Madagascar (MG)
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Malawi (MW)
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Malaysia (MY)
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Maldives (MV)
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Mali (ML)
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Malta (MT)
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Mariana Islands (MP)
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Marshall Islands (MH)
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Martinique (MQ)
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Mauritania (MR)
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Mauritius (MU)
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Mayotte (YT)
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Mexico (MX)
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Micronesia (FM)
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Moldova, Rep. Of (MD)
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Monaco (MC)
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Mongolia (MN)
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Montenegro, Rep Of (ME)
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Montserrat (MS)
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Morocco (MA)
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Mozambique (MZ)
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Myanmar (MM)
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Namibia (NA)
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Nauru, Rep. Of (NR)
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Nepal (NP)
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Netherlands, The (NL)
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Nevis (XN)
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New Caledonia (NC)
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New Zealand (NZ)
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Nicaragua (NI)
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Niger (NE)
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Nigeria (NG)
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Niue (NU)
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North Macedonia (MK)
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Norway (NO)
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Oman (OM)
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Pakistan (PK)
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Palau (PW)
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Panama (PA)
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Papua New Guinea (PG)
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Paraguay (PY)
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Peru (PE)
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Philippines, The (PH)
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Poland (PL)
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Portugal (PT)
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Puerto Rico (PR)
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Qatar (QA)
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Reunion, Island Of (RE)
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Romania (RO)
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Russian Federation (RU)
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Rwanda (RW)
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Saint Helena (SH)
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Samoa (WS)
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San Marino (SM)
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Sao Tome And Principe (ST)
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Saudi Arabia (SA)
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Senegal (SN)
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Serbia, Rep. Of (RS)
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Seychelles (SC)
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Sierra Leone (SL)
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Singapore (SG)
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Slovakia (SK)
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Slovenia (SI)
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Solomon Islands (SB)
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Somalia (SO)
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Somaliland, Rep Of (XS)
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South Africa (ZA)
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South Sudan (SS)
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Spain (ES)
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Sri Lanka (LK)
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St. Barthelemy (XY)
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St. Eustatius (XE)
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St. Kitts (KN)
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St. Lucia (LC)
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St. Maarten (XM)
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St. Vincent (VC)
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Sudan (SD)
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Suriname (SR)
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Swaziland (SZ)
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Sweden (SE)
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Switzerland (CH)
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Syria (SY)
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Tahiti (PF)
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Taiwan (TW)
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Tajikistan (TJ)
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Tanzania (TZ)
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Thailand (TH)
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Timor-Leste (TL)
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Togo (TG)
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Tonga (TO)
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Trinidad And Tobago (TT)
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Tunisia (TN)
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Turkey (TR)
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Turkmenistan (TM)
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Turks & Caicos (TC)
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Tuvalu (TV)
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USA (US)
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Uganda (UG)
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Ukraine (UA)
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United Arab Emirates (AE)
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United Kingdom (GB)
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Uruguay (UY)
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Uzbekistan (UZ)
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Vanuatu (VU)
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Vatican City (VA)
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Venezuela (VE)
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Vietnam (VN)
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Virgin Islands-British (VG)
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Virgin Islands-US (VI)
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Yemen, Rep. Of (YE)
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Zambia (ZM)
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Zimbabwe (ZW)
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3. Delivery Failure
- Missing
If a parcel does not reach a customer within 60 days, we consider it as missing. In these cases, we can re-send a new parcel or process a refund.
- Unclaimed Return
Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you; however, additional shipping charges will apply to re-ship the items to the correct address. Therefore, make sure to enter correct address and contact information.
4. Customs Related Issues
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of South Korea may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; COSRX has no control over these charges, nor can COSRX predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery days’ estimation.
IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by recipient's countries as part of clearing their parcel through customs or when they receive their item. We will not be accepting returns on orders due to taxes issues.
Please contact us if you have further questions regarding shipping matters.
Please note that our shipping policy may change any time without notification.
